From Pilot to Everyday Partner at Lowell Community Health Center
Lowell Community Health Center became Lexi's strategic partner, launching a pilot in August 2025. Guided by Padma Sastry (CIO), Maria Cruz (head of interpreter services), and Dr. Julie Le (director, Eye Care Center), the rollout has rapidly expanded from a single department to eight departments across the organization.
“It’s very accurate,” said Maria Cruz, their Head of Interpreter Services, “there’s no waiting, no downtime, and it’s been a good experience.”
The results are impactful:
- 60,000+ minutes of AI interpretation in real healthcare conversations
- Instant interpretation eliminates wait times and inefficiencies at every encounter
- Greater patient privacy and agency, especially in sensitive visits where patients may not want a third-party listener
- Less administrative burden for clinicians and staff
- Over 60% lower interpretation costs from day one, with ROI increasing as deployment scales
"We only use Lexi now," reported one Lowell CHC provider. "We don't even reach out to the phone interpreters anymore. It's easier, faster, and we're already saving money."
Patients echo this sentiment, describing Lexi as natural, simple, and empowering. "I just click a button and everything is set," one patient said.
Linh, Siddharth and the Lexi team are regularly on-site at Lowell Community Health Center to learn workflows, onboard Lexi, and keep adapting it in partnership with their teams.
Designed With Care, Built for Broad Impact
Lexi’s innovative approach has garnered attention far beyond the immediate healthcare sector. The company’s founders are proud recipients of the iF Design Gold Award, one of the world’s most esteemed design honors, previously awarded to giants like Apple, IBM and Ferrari. This recognition highlights Lexi’s unique ability to merge human-centered design with rigorous technical execution.
"Linh and Siddharth possess the rare alchemy required to mesh sophisticated AI with beautiful design, creating an experience that feels entirely natural," said Yuechen Zhao, partner at Informed Ventures. "We're thrilled to back Lexi to unlock the future of healthcare — where seamless access to care is a reality for everyone."
With this new funding, Lexi plans to accelerate deployments across additional health centers, safety-net hospitals, and clinics, where diverse patients seek care to expand language coverage, and continue refining its enterprise-grade clinical infrastructure.
Lexi is expanding its Patient Advisory Board to ensure the product is shaped by both patients and providers. Immigrant and multilingual community members, as well as clinics and community organizations interested in partnering, are encouraged to reach out directly.
For Linh Pham, Lexi’s CEO, the mission remains unwavering: “Communication is the core of healthcare. We’re building a future where everyone can understand and advocate for their health with dignity, in any language.”